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Transportation Management System

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Project Duration: 8 months
Role: UX Design Lead

Overview

For this project, I was part of a team working on a transportation management application for Collins Aerospace in collaboration with DHL. The goal of the project was to create a better experience for suppliers to track their shipments and processes, reducing time and increasing efficiency.

Problem Statement

The problem was that suppliers were struggling to track their shipments and monitor the transportation process, leading to delays, miscommunication, and inefficiencies. The existing transportation management systems were outdated and difficult to navigate, causing frustration for suppliers and employees. The challenge was to create a new application that would provide an intuitive and user-friendly experience for suppliers.

UX Research + Design Process

To better understand the problem and user needs, we conducted a series of user interviews and surveys with suppliers, logistics managers, and other stakeholders.

 

Based on this research, we identified the following pain points:

  • Lack of visibility into the transportation process

  • Difficulty in communicating with logistics managers

  • Complex and outdated interfaces

  • Difficulty in navigating and finding relevant information

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With these pain points in mind, we began sketching and wireframing various design concepts. We focused on creating a simple and intuitive interface that would provide suppliers with real-time visibility into the transportation process. We also added a chat feature to allow for easy communication between suppliers and logistics managers.

After several rounds of iterations, we created a high-fidelity prototype using Figma, which allowed us to test the application with real users. Based on their feedback, we made several small adjustments to the interface and wording of the chat feature.

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Outcome

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TBD - This project is ongoing. Final Wireframes will be ready by the end of Q2!

Conclusion

Overall, the new TMS system provides a centralized experience for suppliers to gather and report valuable shipment information and track shipments in a more organized fashion. The design iterations provide a user-centric approach that streamlines the shipment process and improves efficiency. With this TMS, suppliers can easily transition from their existing process and streamline their shipments, leading to reduced costs and increased customer satisfaction. Overall, we are proud of the impact this application has had on suppliers' transportation processes and look forward to applying these skills in future UX design projects.

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Final Wireframes coming soon! End of Q2

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